Delivery and Returns Policy

This Delivery and Returns Policy was last modified on 23/07/2015.

We aim to dispatch all casting orders within 28 days and painted orders within 40 days from date of order; this is not always achievable and is dependent on size and complexity or the order.

Standard delivery

The delivery pricing structure is as follows-
UK: 10%
EUR: 20%
ROW: 30%
Minimum order is £10.00.

Any order placed for UK delivery should arrive in three working days of dispatch. International orders should arrive within 7 days. (This does not include any Bank holidays)

You will receive an email once your order is despatched. Our couriers may need your signature on delivery; if applicable then we will advise you in the email.

Delayed Orders

Please contact us if your order has not arrived within 10 days from the date of dispatch email. Contact us via email at r.palmer939@btinternet.com.

Our Returns Policy and your Right to Cancel

Cancelling an Order

To change details of your delivery address, remove items from your order or cancel it completely, please contact us for advice by email at r.palmer939@btinternet. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Returns

If you’re not 100% satisfied with your purchase please send an email within 3 days of receipt to r.palmer939@btinternet.com, you can return your order by post for a full refund or exchange within 14 days of receiving the item. Package your return up securely (it is recommended that you return via recorded delivery as proof of postage).

Take reasonable care of the goods and not use them.
Send your return to us as soon as you can after your order is cancelled.
Send the original packaging where possible.
Let us know if you would like a refund or a replacement.
If you would like a refund, once we have received your return we will process your refund and a credit will be applied to the original payment method within ten working days.

Where to send your return

Sarum Soldiers
13 Farnham Court
Great Holm
Milton Keynes
Buckinghamshire
United Kingdom
MK8 9DY